Introduction
Welcome to Toshah Khana! These Terms and Conditions outline the rules and regulations for the use of our website, accessible at www.toshahkhana.com.
By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use our website.
1. Use of the Website
1.1. The website content is for informational and purchasing purposes only.
1.2. Toshah Khana reserves the right to change or remove content without prior notice.
1.3. Users must not misuse the website by introducing viruses, attempting unauthorized access, or disrupting its functionality.
2. Orders and Payments
2.1. All orders are subject to availability and acceptance.
2.2. Payments must be made at the time of placing the order via our accepted payment methods or at the time of receiving order in case of COD.
2.3. Once an order is placed, cancellations may not be accepted, depending on the shipping of parcel.
3. Shipping and Delivery
3.1. We aim to process and deliver orders within the timelines specified at checkout.
3.2. Delays caused by external factors (e.g., courier services, public holidays) are beyond our control.
3.3. Shipping fees and policies are provided at the time of checkout.
4. Returns and Refunds
4.1. Due to the nature of our products (handmade sweets), we do not accept returns unless the item is defective or damaged.
4.2. Customers must notify us within 24 hours of receiving a defective or incorrect item to be eligible for a replacement.
4.3. Refunds will only be issued if a replacement is not possible.
5. Intellectual Property
5.1. All content on this website, including text, images, logos, and designs, is the property of Toshah Khana and is protected under copyright laws.
5.2. Users may not reproduce, distribute, or exploit any content without prior written consent.
6. Limitation of Liability
6.1. Toshah Khana will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
6.2. Liability is limited to the amount paid for the product.